Legal Centre

PROGroup respects your privacy and is committed to handling personal information responsibly and securely. This policy explains the types of information we may collect when you contact us, make an enquiry, book training or use our website.

Information we may collect

This may include your name, contact details, employer or company details, booking information, training records, correspondence and information reasonably required to provide our services or meet applicable record-keeping obligations.

How we use information

We may use personal information to administer bookings, deliver training and services, communicate with customers and delegates, maintain appropriate training and business records, respond to enquiries, process payments and meet legal or regulatory requirements.

Sharing and retention

Information is only shared where reasonably necessary to provide a service, meet an applicable legal or regulatory requirement, or where you have authorised us to do so. Records are retained only for as long as required for the relevant purpose or applicable record-keeping requirement.

Your rights

Depending on the circumstances, UK data protection law may give you rights concerning access, correction, deletion, restriction, objection and data portability. Requests can be made directly to PROGroup.

Our website may use cookies and similar technologies to support essential website functions, understand how the website is used and improve the visitor experience.

What cookies are

Cookies are small data files placed on your device by a website. Some are necessary for a website to operate correctly, while others may support analytics, preferences or third-party services.

Your choices

Where consent is required, non-essential cookies should only be used in accordance with the choices made through the website’s cookie controls. You can also manage or delete cookies through your browser settings.

Third-party services

Pages may contain services or content provided by third parties. Those providers may use their own cookies subject to their own privacy and cookie practices.

These terms provide general conditions applying to services supplied by PROGroup. Any service-specific quotation, booking confirmation or written agreement may contain additional terms.

Bookings and information

Customers and delegates are responsible for supplying accurate information and for meeting any stated eligibility, identification, licence or attendance requirements relevant to the service booked.

Payment

Fees are payable in accordance with the price, payment method and due date stated at the time of booking, on an invoice or in a written quotation.

Attendance and conduct

Delegates are expected to attend for the required duration, participate appropriately and comply with reasonable safety and conduct requirements. Where a regulated course applies, completion or upload may depend on the relevant attendance and eligibility requirements being satisfied.

Changes to services

PROGroup may make reasonable operational changes where necessary, including changes caused by circumstances outside our reasonable control. Where a material change affects a confirmed booking, we will communicate with the customer as soon as reasonably practicable.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. Any other liability is subject to applicable law and the terms agreed for the relevant service.

Driver CPC Periodic Training – Cancellation & Refund Policy (UK) 2026

1. Purpose of this Policy

This policy sets out how cancellations, amendments, refunds, and non-attendance are handled for Driver CPC periodic training courses (7-hour modules). It ensures fairness to all delegates while allowing the training provider to meet DVSA/JAUPT compliance requirements.

2. Booking Confirmation

A booking is confirmed once:

Full payment has been received, or

A purchase order/credit agreement has been accepted (for approved account customers)

By booking, the delegate or employer agrees to this policy.

3. Cancellations by the Delegate/Employer

3.1 More than 7 days before the course

Full refund or free transfer to another date

No admin fees

3.2 48 hours to 7 days before the course

Transfer permitted, subject to a £10 admin fee

Refunds may be issued minus a £10 cancellation fee

3.3 Less than 48 hours before the course

No refund

Transfers not permitted

3.4 Non-attendance / late arrival

No refund

No transfer

DVSA rules require full attendance; late arrivals cannot be admitted

4. Substitutions

A substitute driver may attend in place of the original delegate at no additional cost, provided:

The provider is notified at least 24 hours before the course

The substitute meets all course requirements (e.g., valid licence, ID)

5. Cancellations by the Training Provider

The provider may cancel or reschedule a course due to:

Low enrolment

Trainer illness

Technical issues

Safety concerns

DVSA compliance requirements

In these cases:

Delegates may transfer free of charge or

Receive a full refund The provider is not liable for travel, accommodation, or other costs.

6. Remote/Online Course Requirements

Not applicable

7. Proof of Identity

Delegates must bring valid photo ID (e.g., driving licence). Failure to provide ID means the delegate cannot attend, and no refund will be issued.

8. Uploading Hours to DVSA

Training hours will only be uploaded when:

The delegate attends the full 7-hour course with breaks.

All DVSA requirements are met

Payment has been received in full

9. Exceptional Circumstances

The provider may, at its discretion, offer a transfer or partial refund in cases such as:

Medical emergencies

Bereavement

Other serious, evidenced situations

This is assessed case-by-case.

10. Contact Details

All cancellation or amendment requests must be submitted to: compliance@pro-group.co.uk

1. Purpose: This policy sets out how the ProGroup will acknowledge complaints received from customers, service users, or members of the public.

2. Policy Statement: All complaints received to ProGroup will be acknowledged within 5 working days of receipt. The acknowledgement will confirm that the complaint has been received and outline the next steps in the process.

3. Method of Acknowledgement: Acknowledgements may be sent by email, letter, or another appropriate communication method based on the contact details provided by the complainant.

4. Responsibilities: It is the responsibility of the staff member receiving the complaint to ensure it is logged and passed to the appropriate manager promptly so the acknowledgement can be issued within the required timeframe.

5. Review: This policy will be reviewed periodically to ensure it remains effective and aligned with organisational standards.

PROGroup wants its website, communications and services to be as accessible and usable as reasonably possible.

Website accessibility

We aim to use clear content, logical page structure, readable typography, responsive layouts and appropriate contrast. We continue to review the website as content and services develop.

Training and service requirements

If you have an accessibility requirement relating to a course, booking, communication or visit to our training academy, please contact us in advance where possible so that reasonable arrangements can be discussed.

Reporting an accessibility issue

If you experience difficulty accessing information on this website, please tell us which page or content caused the problem and what format or assistance would help you.